Privacy Policy

OBDTECH NZ LTD is committed to protecting your privacy and securing your personal information.

This Privacy Policy outlines how OBDTECH NZ LTD collects, uses, stores, and protects your personal data when you interact with our website and services. We are committed to transparency and compliance with all applicable privacy regulations.

Information We Collect

When you use our website or services, we may collect the following types of information:

• Personal Identifiable Information (PII): Name, email address, phone number, mailing address, and billing information
• Account Information: Username, password, and preferences stored in your customer portal
• Technical Data: IP address, browser type, device information, and operating system
• Usage Data: Pages visited, time spent on site, click patterns, and navigation paths
• Cookie Data: Information collected through Google Analytics, Google Ads, and Meta Pixel (Facebook Pixel) tracking technologies

When We Collect Information

We collect information when you:

• Create an account or register on our website
• Place an order or make a purchase
• Subscribe to our newsletter or marketing communications
• Access your customer portal
• Contact our customer support team
• Participate in surveys, promotions, or contests
• Browse our website (via cookies and tracking pixels)

How We Use Your Information

Your information enables us to provide better service and personalized experiences. We use your data to:

• Process and fulfill your orders efficiently
• Manage your customer portal account and preferences
• Personalize your website experience and product recommendations
• Provide customer support and respond to inquiries
• Send order confirmations, shipping updates, and service notifications
• Improve our website, products, and services based on user behavior
• Conduct marketing campaigns and send promotional emails (with your consent)
• Analyze website traffic and user engagement through Google Analytics
• Run targeted advertising campaigns via Google Ads and Meta platforms
• Detect and prevent fraud or unauthorized activities

Cookies & Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience and analyze website performance. Specifically, we utilize:

Google Analytics: Collects anonymous data about how visitors use our website, including page views, session duration, and traffic sources.

Google Ads Cookies: Tracks ad performance and enables retargeting campaigns to show relevant ads across the web.

Meta Pixel (Facebook Pixel): Monitors user interactions and conversions from Facebook and Instagram ads, allowing us to optimize our advertising strategy.

Essential Cookies: Necessary for website functionality, shopping cart operations, and secure login to your customer portal.

You can control cookie preferences through your browser settings. However, disabling certain cookies may limit website functionality. To opt out of targeted advertising, visit:

• Google Ads Settings: adssettings.google.com
• Facebook Ad Preferences: facebook.com/ads/preferences

Customer Portal Data

When you create an account with OBDTECH NZ, your information is securely stored in our encrypted customer portal. This includes:

• Order history and tracking information
• Saved addresses and payment methods (tokenized)
• Vehicle information and service records
• Communication preferences and support tickets

You can access, update, or request deletion of your portal data at any time by logging into your account or contacting our support team.

Third-Party Disclosure

We respect your privacy and do not sell or rent your personal information to third parties. We may share your data only in the following circumstances:

• Service Providers: Trusted partners who assist with website hosting, payment processing, shipping, email delivery, and analytics (e.g., Google, Meta, payment processors)
• Legal Requirements: When required by law, court order, or regulatory authorities
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new entity
• With Your Consent: When you explicitly authorize us to share information with specific third parties

All third-party service providers are contractually obligated to maintain the confidentiality and security of your data.

Do Not Track (DNT) Signals

We respect Do Not Track browser signals. When DNT is enabled, we do not track your browsing activity or serve targeted advertisements based on your behavior.

Children's Privacy (COPPA Compliance)

OBDTECH NZ does not knowingly collect personal information from children under the age of 13. Our services are intended for adults. If we discover that we have inadvertently collected data from a child, we will delete it immediately. Parents or guardians who believe we may have collected information from a child should contact us.

Email Communications (CAN-SPAM Compliance)

We collect email addresses to communicate with our customers. We comply with the CAN-SPAM Act by:

• Using accurate "From" names and subject lines
• Clearly identifying promotional emails as advertisements
• Including our physical business address in all emails
• Providing a clear unsubscribe link in every marketing email
• Honoring opt-out requests within 10 business days

You can unsubscribe from marketing emails at any time by clicking the unsubscribe link at the bottom of any promotional email. Transactional emails (order confirmations, shipping notifications) will still be sent as they are essential to our service.

Your Rights

You have the following rights regarding your personal data:

• Access: Request a copy of the personal information we hold about you
• Correction: Update or correct inaccurate information
• Deletion: Request deletion of your personal data (subject to legal obligations)
• Portability: Receive your data in a structured, machine-readable format
• Opt-Out: Unsubscribe from marketing communications or targeted advertising
• Withdraw Consent: Revoke previously granted permissions

To exercise these rights, please contact us using the information below.

Data Retention

We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy or as required by law. When data is no longer needed, it is securely deleted or anonymized.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. When we make significant changes, we will notify you via email or a prominent notice on our website. The "Last Updated" date at the bottom indicates when the policy was last revised.

Last Updated: April 23, 2026